Privacy Policies
Dielissen Heating & Cooling Policies
Privacy, Terms of Use, and Refunds
Please note that further to this statement Dielissen Heating and Cooling will be known as “Dielissen Heating Services or DHS”.
Terms of Use
We may change these Terms any time. By using the Site after a change, you agree to follow and be bound by the Terms as changed.
Site Contents
You should assume everything you see, hear or otherwise receive from or on the Site (the Contents) is copyright, trademark, trade dress or other intellectual property owned and/or licensed by DHS. The Contents include images, illustrations, designs, icons, photographs, trademarks, logos, text, software, sounds, music, the Site as a whole and any other materials at the Site. You may use or download the Contents solely for your personal, non-commercial purposes, provided you keep all copyright and other proprietary notices with them. No other type of use is permitted. Downloading or copying Content does not transfer any right, title or interest in any Content to you. The downloading or export of software or technical data from this Site to any jurisdiction in violation of Canadian export laws is strictly prohibited.
User Comments and Submissions
We welcome your comments regarding our Site, our products and our services. However, any idea, suggestion, or other information you transmit to the Site is, and will be treated as, nonconfidential and non-proprietary. Please review our Privacy Policy Statement for more information. You promise that no information or material you transmit to DHS, will violate anyone else’s right, including copyright, trademark, privacy or other rights. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane or otherwise unlawful, abusive or obscene material. You shall be solely responsible for the content of any Comments you make. DHS is not responsible or liable for the content of information that others post at or transmit to the Site, for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography or profanity contained in any such information, or for the conduct of any Site user.
Service Information
Service displayed on the Site are only delivered in Canada currently. Prices are valid and effective only in Canadian currency. Links to Other Sites If you have any concerns regarding any outside site linked to or from the site, please direct them to the owner or operator of the site. DHS is not responsible for any outside sites, services or other materials linked to or from the Site and disclaims all liability for any injury you may experience by using such materials. Disclaimer: your use of the Site is at your own risk. DHS PROVIDES THIS SITE, ALL CONTENTS, AND ALL SERVICES OFFERED THROUGH OR FROM THE SITE AS IS WITHOUT EXPRESS OR IMPLIED WARRANTY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. DHS also does not warrant that your use of the Site, the operation or function of the Site, or any services offered through or from the Site, will be uninterrupted or error free, that defects will be corrected, or that this Site or its server are free of viruses or other harmful elements. DHS does not make any representations regarding the currency, accuracy or reliability of information on this Site. DHS SHALL NOT BE LIABLE FOR ANY DAMAGES RELATED TO YOUR USE OF OR INABILITY TO USE THIS SITE, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, SPECIAL, COMPENSATORY OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOSS OF OR DAMAGE TO PROPERTY. If you are dissatisfied with the Site, any of its Contents, or any of these Terms, we would like to hear from you. You may contact us at info@dielissenheatingandcooling.com. However, your sole and exclusive legal remedy is to stop using the Site. Indemnification You agree to defend, indemnify and hold DHS harmless from and against any claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of the Site or your violation of any of these Terms and Conditions. Miscellaneous Unless otherwise specified, DHS displays this Site and the Contents solely to market and promote DHS services in Alberta, Canada. DHS controls and operates this Site from its offices in Calgary, Alberta Canada. These Terms shall be construed according to Canadian Law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the Contents, the use of the Site, or products or services purchased using this Site, shall be resolved exclusively by the provincial courts of Alberta, Canada. Your use of the Site constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute. These Terms are the entire agreement between you and DHS relating to the Site or its Contents. Any other agreements between you and DHS are superseded and have no force or effect. Termination If DHS believes you have failed to comply with these Terms, or for any other or no reason, DHS may deny you access to the Site immediately without notice. The restrictions, including restrictions with respect to the Content, disclaimers and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Site, as well as all copies of Content.
Your satisfaction is very important to us and thus we insure our products, installations & services with a full and no charge one (1) year warranty from the date the service, product or installation has been completed and paid for. Please contact us for the latest information on our refund policy. If you have any issues with the work we have completed, do not hesitate to contact us at your earliest convenience.
Why A Privacy Policy?
DHS respects your individual privacy. This Privacy Policy (‘Policy’) embodies our commitment to its protection through adherence to fair electronic information practices. This Policy puts you, the individual, in control of how your personal information is processed. You have our promise that we will not electronically process your personal information in any way that is incompatible with this Policy. This Privacy Policy protects your privacy by:
Our Accountability to You
Employee Accountability
Only DHS employees that have a legitimate business purpose for accessing and handling personal information obtained by us are given authorization to do so. The unauthorized access or use of such information by DHS employee is prohibited and constitutes grounds for disciplinary action. Additionally, our information management systems are configured in such a way as to block or inhibit employees from accessing information that they have no authority to access. The Accountability of DHS Agents and Business Partners, our trusted vendors and business partners are responsible for processing or handling some of the information that we receive. These vendors and business partners are not authorized to use such information for purposes beyond those specified by us and are required to preserve the confidentiality with which we treat such information. If you feel that DHS, or any of our agents, representatives or employees, is violating this Privacy Policy, please contact us:
Notification of Changes
Service displayed on the Site are only delivered in Canada currently. Prices are valid and effective only in Canadian currency. Links to Other Sites If you have any concerns regarding any outside site linked to or from the site, please direct them to the owner or operator of the site. DHS is not responsible for any outside sites, services or other materials linked to or from the Site and disclaims all liability for any injury you may experience by using such materials. Disclaimer: your use of the Site is at your own risk. DHS PROVIDES THIS SITE, ALL CONTENTS, AND ALL SERVICES OFFERED THROUGH OR FROM THE SITE AS IS WITHOUT EXPRESS OR IMPLIED WARRANTY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. DHS also does not warrant that your use of the Site, the operation or function of the Site, or any services offered through or from the Site, will be uninterrupted or error free, that defects will be corrected, or that this Site or its server are free of viruses or other harmful elements. DHS does not make any representations regarding the currency, accuracy or reliability of information on this Site. DHS SHALL NOT BE LIABLE FOR ANY DAMAGES RELATED TO YOUR USE OF OR INABILITY TO USE THIS SITE, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, SPECIAL, COMPENSATORY OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOSS OF OR DAMAGE TO PROPERTY. If you are dissatisfied with the Site, any of its Contents, or any of these Terms, we would like to hear from you. You may contact us at info@dielissenheatingandcooling.com. However, your sole and exclusive legal remedy is to stop using the Site. Indemnification You agree to defend, indemnify and hold DHS harmless from and against any claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of the Site or your violation of any of these Terms and Conditions. Miscellaneous Unless otherwise specified, DHS displays this Site and the Contents solely to market and promote DHS services in Alberta, Canada. DHS controls and operates this Site from its offices in Calgary, Alberta Canada. These Terms shall be construed according to Canadian Law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the Contents, the use of the Site, or products or services purchased using this Site, shall be resolved exclusively by the provincial courts of Alberta, Canada. Your use of the Site constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute. These Terms are the entire agreement between you and DHS relating to the Site or its Contents. Any other agreements between you and DHS are superseded and have no force or effect. Termination If DHS believes you have failed to comply with these Terms, or for any other or no reason, DHS may deny you access to the Site immediately without notice. The restrictions, including restrictions with respect to the Content, disclaimers and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Site, as well as all copies of Content.
- Delivery of Services: DHS working policy is to advise you in advance of any cost or service before attempting to do the service.
- DHS will:
- Send you a clear list of deliverables.
- You will approve the work/maintenance.
- Once the deliverables are complete you will "ok" or sign off on the completion.
- We will send you an invoice.
- Payment is required upon completion of the work unless alternative terms have been arranged prior to the work commencing.
Your satisfaction is very important to us and thus we insure our products, installations & services with a full and no charge one (1) year warranty from the date the service, product or installation has been completed and paid for. Please contact us for the latest information on our refund policy. If you have any issues with the work we have completed, do not hesitate to contact us at your earliest convenience.
Why A Privacy Policy?
DHS respects your individual privacy. This Privacy Policy (‘Policy’) embodies our commitment to its protection through adherence to fair electronic information practices. This Policy puts you, the individual, in control of how your personal information is processed. You have our promise that we will not electronically process your personal information in any way that is incompatible with this Policy. This Privacy Policy protects your privacy by:
Informing you about:
- The types of personal information DHS collects about you through its website;
- How it collects that information;
- the general purposes for which it collects such information;
- The types of organizations to which it discloses the information;
- The choices and means by which individuals may limit its use and disclosure.
Empowering you to choose:
- Whether and how certain personal information you provide is used (where such use is unrelated to the uses for which you originally disclosed it);
- Whether the manner in which a third party uses certain personal information you provide (where such use is unrelated to the uses for which you originally disclosed it).
Assuring you that DHS:
- Takes reasonable precautions to protect personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction; Implements reasonable policies and procedures to ensure that personal information is kept only for the purposes for which it has been gathered;
- Uses reasonable measures to ensure that we have accurately and completely recorded the personal information you have provided;
- Provides you reasonable access to your personal information as well as procedures for correcting or modifying that information where appropriate. Ensuring accountability to individuals who believe that DHS has not complied with these privacy principles.
DHS is in the business of giving you the best service we can and putting people in touch with other people. That requires more than simply offering innovative technical services. It also requires that we understand you, our customer, and your needs so we can refer you to the best services in our network. We get to know you primarily through the information you provide to us when signing up for, or using, one or more of our services. The information you provide ranges from basic contact information, to payment information, to the technical coordinates of your host servers. All of the information we request from you when purchasing our services is obligatory unless otherwise noted on the relevant form. When you purchase our services, you agree to provide and maintain accurate, complete and updated information. After you have signed up or agreed to our services, we may be in communication with you about your account, technical questions you may have about services provided by us, or any other matter relating to those services. Those communications are essential to our relationship with you and to our ability to provide you with quality services that are responsive to your needs. At the same time, those communications give us helpful insights about you, your preferences and the ways in which we might improve our services. We therefore may maintain this information for future use. For operational and quality assurance purposes, we take note of whether and how you use the information and services that we provide, such as by recording site traffic patterns and by maintaining log files of users’ access to site files. The information we receive from or about you is stored on systems designed to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of that information. We also encrypt your transmission of sensitive information to us (e.g., credit card numbers, account passwords) in the interest of heightened privacy protection and information integrity. Transactions within our account manager and purchase flows use Secure Sockets Layer (SSL) encryption when transmitting data from your connection to our systems. Clicking the lock icon within your web browser will verify the authenticity of any of our SSL certificates.
Our Accountability to You
By purchasing our services, you obtain the protections of, and consent to the data processing practices described in, this Privacy Policy. When you purchase our services, you also represent to us that you have provided notice to, and obtained consent from, any third party individuals whose personal data you supply to us with regard to: (i) the purposes for which such third party’s personal data have been collected, (ii) the intended recipients or categories of recipients of the third party’s personal data, (iii) which of the third party’s data are obligatory and which data, if any, are voluntary, and (iv) how the third party can access and, if necessary, rectify the data held about them. In addition to the privacy protections that we provide, our employees, agents and business partners are independently responsible for ensuring compliance with this Privacy Policy, as described below.
Employee Accountability
Only DHS employees that have a legitimate business purpose for accessing and handling personal information obtained by us are given authorization to do so. The unauthorized access or use of such information by DHS employee is prohibited and constitutes grounds for disciplinary action. Additionally, our information management systems are configured in such a way as to block or inhibit employees from accessing information that they have no authority to access. The Accountability of DHS Agents and Business Partners, our trusted vendors and business partners are responsible for processing or handling some of the information that we receive. These vendors and business partners are not authorized to use such information for purposes beyond those specified by us and are required to preserve the confidentiality with which we treat such information. If you feel that DHS, or any of our agents, representatives or employees, is violating this Privacy Policy, please contact us:
DHS Mailing Address ONLY: 6 Varsplain Place NW Calgary, Alberta T3A 0C7 Canada
Notification of Changes
We will post any changes to this Privacy Policy thirty (30) days before their effective date so you will always know what information we collect, how we use it, and under what circumstances, if any, we disclose it. You are responsible for periodically checking our web site for changes to this Privacy Policy. You may opt-out of any posted change to our collection, use or disclosure of your personal information by sending us an email. If you have any questions regarding this Privacy Policy, please contact us.